azomi Privacy Policy

Last updated: July 31, 2026

Roilab ("Company") values your privacy and complies with applicable data protection laws in providing the azomi service ("Service"). This policy explains what information we collect and how we use it.

1. Information We Collect

• Email address (for account registration and verification)
• In-app conversation history (for service provision and quality improvement)
• Device identifiers and push notification tokens
• Usage data (message counts, ad viewing history, etc.)
• Subscription records (subscription status, product info, purchase/renewal/cancellation events)

We do not separately collect identifiers such as your national ID number, phone number, home address, or passwords. However, conversation content may include private information you choose to share, and we protect it under the principles below (safety monitoring, cross-border transfer, retention and deletion).

2. How We Use Information

• To provide the Service and authenticate accounts
• To deliver personalized conversations with AI companions
• To improve service quality and diagnose errors
• To send announcements and event notifications

Proactive Messages: To provide the feature where a character reaches out to you first, we may use schedule and status information identified from your conversations to send a notification the following day. You can turn off notifications at any time in your device settings.

Safety Monitoring: For user safety, we operate a system that automatically detects self-harm and risk signals in conversation content. When a risk signal is detected, the relevant conversation may be reviewed internally solely for the purpose of safety measures.

3. Data Retention and Deletion

Your conversation data is securely stored for the purpose of providing the Service. Upon account deletion, all of your personal information — including conversation history, memory data, and usage records — is immediately deleted from our servers. Information that we are legally required to retain may be kept for the applicable period.

4. Processing Outsourcing and Cross-Border Transfer

We do not share your personal information with third parties without consent. To operate the Service, we outsource processing to the providers below. For overseas providers, this disclosure serves as the cross-border transfer notice under Article 28-8(1)(iii) of the Personal Information Protection Act of Korea.

Cross-Border Transfers

How to refuse, and the effect: You may object to cross-border transfers by contacting support@azomi.app, or stop them by deleting your account in the app. Because these transfers are essential to providing the AI conversation service, refusal makes the Service unavailable.

Payments: Subscription payments are processed through Google Play and RevenueCat, and the Company does not directly collect or store payment card information. Records of subscription status, product information, and purchase/renewal/cancellation events are stored on our servers for subscription management and analytics purposes.

5. Advertising

The Service includes rewarded ads via Google AdMob. Ad providers may process certain information in accordance with their own policies.

To provide rewarded ads, Google AdMob may collect an advertising identifier (ADID). You can reset your advertising identifier or limit personalized ads in your device settings.

5-1. Marketing Communications

We obtain your optional consent to receive event and promotional messages at sign-up, and send promotional push notifications only to users who have opted in. You may withdraw consent at any time in the app settings or via support@azomi.app; withdrawal does not affect your use of the Service. Service notifications — such as a character's check-in messages or subscription expiry notices — are not promotional messages.

6. Your Rights

You may exercise the following rights regarding your personal information at any time.

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion
• Request suspension of processing

You may submit requests through the in-app settings menu or at support@azomi.app, and we will act without undue delay. Requests may also be made through an authorized representative. If we decline a request for reasons such as a specific legal requirement, we will explain the reason and how to object.

7. Security Measures

We take the following measures to process personal information securely.

• Encryption in transit: all communication between the app and our servers is encrypted via HTTPS.
• No password storage: we do not collect or store passwords; sign-in is handled with one-time email verification codes.
• Minimized access: the number of people who can access personal information is kept to a minimum, and administrative systems are protected by separate authentication keys.
• Deletion: upon an account deletion request, the associated data is removed from our servers.

8. Privacy Officer and Contact

We have designated a privacy officer responsible for personal information processing and for handling user inquiries and complaints.

• Privacy Officer: Roilab
• Email: support@azomi.app
• Company: Roilab | Business registration no.: 845-47-00785

If you need to report or seek counseling regarding a privacy violation, you may contact the following institutions.

• Personal Information Infringement Report Center — privacy.kr / 118
• Personal Information Dispute Mediation Committee — kopico.go.kr / 1833-6972
• Supreme Prosecutors' Office Cyber Investigation Division — 1301
• National Police Agency Cyber Bureau — 182

9. Changes to This Policy

If this policy is amended, added to, or removed in part, we will post notice in the app at least 7 days before the effective date. For changes that materially affect your rights, we will give notice at least 30 days in advance.